Testimonials:
Listen to the "Voice" of Our Customers!
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Listen! 2008 Customer Satisfaction Survey Responses | “No matter what assistance I may need to process an order I always receive treatment as if I were the only customer they had. In conversation with the other buyers this is the same treatment we all receive. I always receive one or two calls during the year asking if there is anything else they can do to help me or improve the service.
That is why you are ACE Gold.”
Pratt & Whitney buyer 01-29-09
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“Each time I contact TBG I receive immediate attention and prompt feedback to my requests.”
The support I receive from TBG is nothing short of outstanding.
It is a pleasure to work with such a dependable and reliable group of people.”
Lockheed Martin buyer 01-29-09
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“Very efficient, conscientious, professional and pleasant to work with. They are very accommodating are very knowledgeable in their job. I am always impressed with their very quick turn around time.”
Sikorsky Aircraft buyer 01-29-09
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“I am very satisfied with my experiences with the Bernd Group.”
Honeywell buyer 01-28-09
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“Very responsive to all special requests”
Lockheed Martin buyer 01-28-09
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“Congratulations on your recent Successful ACE Gold assessment!
It is truly a significant achievement for any site...
Gold Sites set the standard for everyone else!
Quote from email to The Bernd Group received 10-20-08
from Pratt & Whitney
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Quotes from Pratt & Whitney Procurement Agents:
EMAILs re The Bernd Group announcement
ACE GOLD ASSESSMENT ACHIEVEMENT 10-10-08:
"I knew you could do it. You guys are the best."
You always give great support and then ask what can you do to make it even better.
Congratulations
"We thank you for being the best that you are!
"That's fabulous news and well deserved.
I've always received exemplary service from The Bernd Group and
I am very happy for your company's success.
Kudos to all of you at The Bernd Group."
"CONGRATULATIONS! That is very awesome!
Keep up the good work. I, for one, appreciate your wonderful support."
Congratulations!!!
I know first hand that you guys are GOLD.
We also passed ACE Gold last week !!
But could not have done it without people like you
from Pratt Whitney RocketDyne
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"The Bernd Group has been selected as the recipient of the 2008 United Technologies MBE Supplier Excellence Award for its exemplary performance, customer service and overall partnering with UTC and its divisions. Your company was selected from companies nominated by the UTC divisions."
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Lockheed Martin procurement specialist comment 07-17-08 in response to question as to whether he would rate The Bernd Group as Best in Class compared to similar suppliers:
"All I can say is that for your type of business and classification, you would be at the upper end of the performance spectrum. Your company continues to do all the right things for best in or world class. We do appreciate the ongoing support and continuous performance improvement you've demonstrated to us over the years!" |
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Letter from Lockheed Martin Corp. to The Bernd Group 11-19-07:
"Without support from you, we would be unable to meet and exceed our
Level 5 Rating, so thanks are in order. As a systems integrator, Lockheed Martin Systems Integration -Owego realizes the importance of and values its partnerships."
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Letter of commendation to The Bernd Group from Lockheed Martin Corp |
"I just wanted to thank all the personnel at the Bernd Group for their outstanding support of the Chaparral Program. The past year has demanded numerous quick reaction efforts. Most of these were handled by the Bernd Group with extremely efficient response. Bernd Group is a valued partner on the Chaparral Program. Thanks again.”
12-06-06 email from a team member of the Procurement Staff for Lockheed Martin Corp. Missiles and Fire Control, Subject: Bernd Group Performance
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"We have saved a considerable amount of time and money since we began using The Bernd Group to assist our busy procurement department. Our paperless subcontract procurement system has proven to be more successful because of our terrific partners at The Bernd Group."
Pratt & Whitney West Palm Beach, FL
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"The Bernd Group continuously demonstrates a teaming effort in providing an outstanding level of customer service in support of critical Pratt & Whitney general procurement requirements. The dedication and attention to detail demonstrated by Pilar Bernd and her entire staff has enabled P&W to meet commitments to both our internal and external customers."
Pratt & Whitney LME/LSP - A United Technologies Company Supplier of the Month, April 1999
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"In recognition of outstanding contribution and service to the nation by a small business in satisfying the needs of the Federal procurement system."
U.S. Small Business Administration Administrator's Award for Excellence 1994, 1996, and 1998
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"We salute The Bernd Group as a partner in excellence for their outstanding efforts for Tampa Electric Company. They are committed to customer satisfaction and ensure follow through from start to finish"
Tampa Electric Company's Outstanding Minority Business 1992 & 1993
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"Over the past 3 years The Bernd Group has steadily risen within our vendor rating system and is now considered our overall most preferred vendor. Considerable cost savings has been realized by Johnson Controls and The Air Force through Bernd Group's technical expertise, excellent on-time delivery and overall quality service."
Johnson Control's Small Disadvantaged Business of the Year 1992
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"The Bernd Group is a quality supplier whose diligence in filling orders on time with quality materials and professional service has been outstanding. Congratulations on being recognized by Martin Marietta as a high quality operation. You are a valued supplier that has helped us provide our customers with the best possible products with little monitoring."
Martin Marietta's Small Woman-Owned Business of the Year 1991 & 1992
Lockheed Martin's Small Woman-Owned Disadvantaged Business of the Year 1996
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| Showcasing a few of our many Awards |
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