QUALITY
The Bernd Group has been professionally certified by a third party Registered ISO Auditor (National Quality Assurance USA, Acton, MA) as having a Quality Management System that has been assessed and approved against the provisions of the ISO 9001:2008 Standard. ISO Cert. #12567
Scope: Supply Management Specialists.
First issued: 12-15-2003, Reissued: 02-25-10, Valid until: 02-25-2013
Copies of our Certificate, Quality Manual and Quality Policy are available upon request to The Bernd Group, ISO Quality Representative.
The Bernd Group also has achieved the TWO FOLD quality distinctions of being recognized by United Technologies Corporation as a UTC GOLD SUPPLIER AND as an ACE GOLD SITE. ACE© is UTC's Achieving Competitive Excellence operating system.
The Bernd Group achieved ACE GOLD SITE level of assessment as of 10-10-08and was re-assessed as sustaining this level as of 10-10-09.
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The Bernd Group ISO 9001: 2008 certified Quality Management System [Scope: Supply Management Specialists] ensures our processes center around customer satisfaction.
Additional quality includes, but is not limited to, sustaining ACE Gold Site level of UTC's proprietary ACE (Achieving Competitive Excellence) as our quality operating system, and implementing Lean and Six Sigma inititiatives.
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Our intense commitment to quality means we monitor your order.
We take the time to determine your requirements as a customer, making sure that your written requirements, as well as the implied or unstated requirements, are met for each purchase order.
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Comment on The Bernd Group Quality from Lockheed Martin SEMAC 04-03-08 from email:
"In comparing Bernd Group quality performance for MFC to other small businesses that are key Suppliers to Lockheed Martin and provide comparable products, Bernd Group fares favorably in performance for quality scoring and has a positive trend.
The Bernd Group has also taken thorough and in-depth cause analysis and corrective actions when issues were discovered at LM receiving and production operations. These analyses also included sub-tier suppliers where appropriate.
The Quality and Business management systems in place at the Bernd Group are sound and repeatable."
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Text of a Customer's Email received January 04, 2007
re Subject ISO 9001:2000 Certificate Scope: Supply Management Specialists
Congratulations to Pilar, President of The Bernd Group
from a key Lockheed Martin Corp. SEMAC team member:
"Pilar, Good morning--and congratulations on your ISO renewal!
We appreciate hearing this excellent news and also appreciate the diligent and serious manner by which you and your team of professionals drive to maintain a high level of Quality (quality with a big "Q") And attaining ISO recertification is a critically important measure of how well your team implements and embraces Quality in all they do.
Please pass on our congratulations--and we look forward to building on our already strong relationship."
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